In today’s episode, we answer Veronica’s question, ‘‘What does a customer need in order to be a return customer?” In other words, how can companies create brand loyalty and what is good customer service? Welcome to Aprender Inglés con Reza y Craig
Audio message from Victor from Mexico
What’s the difference between the UK, Britain, England etc? – Episode 52
Could you explain IT to me.
Pronunciation of ‘podcast’
It’s Xthe betterX – THE BEST place to learn English
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Alternative medicine
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Audio message from Carolina from Argentina
I find myself ‘nodding along’ or ‘nodding off’?
I came across them on the web
taking mental notes
Email from Veronica from Mexico
Ronnie is working in project management in the travel industry and asks the question ‘What does a customer need in order to be a return customer and go back to the same hotel?
How can membership benefits be increased?
How can questions be asked that focus more around the relationship with the hotel than the money?
It would be awesome to listen to you guys, and at the same time apply the tips to my project.
Many thanks on behalf of those busy guys who listen to you, but just don’t have the time,
Customer satisfaction from a hotel. What would encourage you to return to the same hotel (or sign up for a customer loyalty card)?
Apart from price, what helps you to develop brand-loyalty for a product or service?
How important are these to you?
– Good quality
– Being engaged by the company or service – having dialogue.
– Comments and reviews from other consumers.
– Moving with the times and staying relevant and up to date.
– Good value for money (Quality-price ratio)
“The Pareto Principle states that 80% of your company’s future revenue will come from 20% of your current customer base, making it imperative that you focus on creating loyal, repeat customers that will continue to frequent your business.”
Source: forbes.com
Tim Ferriss: https://fourhourworkweek.com/
The Tim Ferriss Show: https://tim.blog/podcast/
What products or services are you loyal to and why?
…and now it’s your turn to practise your English.
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Send us an email with a comment or question to craig@inglespodcast.com or belfastreza@gmail.com.
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On next week’s episode: Brazil
The music in this podcast is by Pitx. The track is called ‘See You Later’. And also, Picking Fingers by Stefan Kartenberg (c) copyright 2019 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/JeffSpeed68/59513 Ft: unreal_dm
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